Terms & Conditions

Last Updated: January 2025

Terms & Conditions

Last Updated: January 2025

These Terms and Conditions ("Terms", "Terms and Conditions") govern your relationship with EdifyPod Learning website and services (the "Service") operated by EdifyPod Learning ("us", "we", or "our").

Please read these Terms and Conditions carefully before using our Service.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Bookings and Payments

All bookings for our educational services must be made through our official channels.
Payment is required at the time of booking unless alternative arrangements have been agreed in writing.
We accept payment via bank transfer, credit/debit cards, and other methods as specified at the time of booking.
All prices are quoted in British Pounds (GBP) and are exclusive of VAT unless otherwise stated.
We reserve the right to change our prices at any time, but changes will not affect bookings already confirmed.

Cancellation Policy

By Students/Parents:

Cancellations must be made at least 24 hours before the scheduled session.
Cancellations made with less than 24 hours notice will be charged at full rate.
For course withdrawals, 30 days' written notice is required.
No refunds will be provided for sessions already attended or for partial course completions.

By EdifyPod Learning:

We reserve the right to cancel or reschedule sessions due to tutor illness, emergency, or insufficient bookings.
In the event of cancellation by us, you will be offered an alternative time slot or a full refund.

Refund Policy

Refunds are only available in specific circumstances as outlined in our Cancellation Policy.
All refund requests must be made in writing to [email protected]

Refunds will be processed within 14 working days of approval.
Refunds will be issued to the original payment method.
Administration fees may be deducted from refunds where applicable.

Student Conduct

We expect all students to:

Treat tutors, staff, and fellow students with respect.
Arrive punctually for all sessions.
Complete assigned work to the best of their ability.
Maintain appropriate behavior during online and in-person sessions.

We reserve the right to suspend or terminate services to any student whose behavior is deemed inappropriate, disruptive, or in violation of these terms, without refund.

Academic Services

While we strive for excellence, we cannot guarantee specific exam results or school admission outcomes.
All teaching is provided in good faith and represents our best professional efforts.
Progress depends on multiple factors including student effort, attendance, and external circumstances.
We provide guidance and support but cannot control external examination bodies or admission processes.

Intellectual Property

All educational materials, resources, worksheets, and content provided by EdifyPod Learning are protected by copyright and other intellectual property rights.

While we strive for excellence, we cannot guarantee specific exam results or school admission outcomes.
All teaching is provided in good faith and represents our best professional efforts.
Progress depends on multiple factors including student effort, attendance, and external circumstances.
We provide guidance and support but cannot control external examination bodies or admission processes.

Data Protection and Privacy

We are committed to protecting your privacy and handling your personal data in accordance with the UK GDPR and Data Protection Act 2018.

We collect and process personal data necessary for providing our services.
Your data will not be shared with third parties without your consent, except where required by law.
You have the right to access, correct, or request deletion of your personal data.
For full details, please refer to our Privacy Policy.

Online Sessions

For online tutoring sessions:

Students must have appropriate technology (computer/tablet with camera and microphone) and stable internet connection.
We are not responsible for technical issues on the student's end that prevent attendance.
Recording of sessions is prohibited without prior written permission.
Parents may observe sessions but should not interfere with the teaching process.
All participants must maintain appropriate conduct during video sessions.

Safeguarding

EdifyPod Learning is committed to safeguarding and promoting the welfare of children and young people.

All our tutors undergo enhanced DBS (Disclosure and Barring Service) checks.
Our staff receive regular safeguarding training.
We follow strict safeguarding policies and procedures.
If we have concerns about a child's welfare, we may be obligated to report to relevant authorities.

EdifyPod Learning shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
Our total liability is limited to the amount paid by you for the specific service giving rise to the claim.
Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or other liabilities that cannot legally be excluded.

Force Majeure

We shall not be liable for any failure to perform our obligations where such failure is as a result of circumstances beyond our reasonable control, including but not limited to acts of God, war, flood, natural disaster, pandemic, government restrictions, or failure of telecommunication systems.

Changes to Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion.

If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Dispute Resolution

In the event of any dispute arising from these Terms or our services:

EdifyPod Learning shall not be liable for any indirect, incidental, special, consequential, or puni

If informal resolution is not possible, both parties agree to attempt mediation before pursuing legal action.

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms constitute the entire agreement between you and EdifyPod Learning regarding our Service and supersede any prior agreements between you and EdifyPod Learning relating to the Service.